The Importance of Service in CNC Marketing

The service is interpreted in the encyclopedia as a paid or unpaid activity that works for others and benefits others. Do not meet the special needs of others in the form of providing labor in physical form. In simple terms, it is to do things for others and gain some benefits. As a CNC cutting machine company, the definition of service lies in the fact that we sell our CNC cutting machines to customers and get the same value currency from customers.
In the past few days, Wuhan Xiaoba's Xiao Bian saw an article titled "Fiveteen Trends to Change the Future." Three of them touched me deeply. Let's share with you some of my experiences:
Trend 1: The loss caused by bad customer service in U.S. business transactions is estimated to be as high as USD 83 billion per year. From this trend, it is not difficult for us to see the importance of customer service for transactions. It can be said that customer service accounts for more than 30% of the transaction. A good customer service is equivalent to half the success of this transaction. In the CNC cutting machine business marketing, customer service is also very important. As long as you do a good job of pre-sale, sales, after-sales service, then the company's marketing revenue will not find where to go.
Trend 2: The 70% purchase experience is based on the customer's reception during the consumption process. This is equivalent to pre-sales service in consumer services. In fact, it is well understood. Let's use an analogy: if you go to the store and buy an item, you don't have a waiter to entertain you after you go in. You don't care about your questions, and you leave when you don't buy anything. , But also did not speak out, do you still buy the store's things? I don't think any normal person will buy it. As far as we are concerned with Wuhan Baike CNC Technology Co., Ltd., if customers have any questions about our products, we welcome customers to visit our factory.
Trend 3: An unresolved negative consumer event requires 12 users to be satisfied with the results to compensate for the loss of reputation Compared with the above point, this trend can be seen as after-sales service. The key point of after-sales service is that it is the responsiveness and satisfaction of the service. If you do both of these things, then it's hard not to keep your customers.
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