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In 2011, the macro-economy was in the doldrums, and China’s commercial vehicle market also fell back from the high-speed growth state of the 2010 economic stimulus, showing a steady and modest growth. Various commercial vehicle and component manufacturers have also stepped up their efforts in the supply chain and services while digesting the previous production capacity. They are striving to achieve a stable market in a prudent market with lean management and higher customer satisfaction. Competitive Advantage.
Huang Naixu, General Manager of Dongfeng Cummins, spoke at the service annual meeting
In the domestic diesel engine market, with the introduction of foreign advanced technology to accelerate the absorption of digestion and absorption speed and the acceleration of the independent research and development process of local companies, in the mid-horsepower segment, the product performance gap is gradually narrowing, it is difficult to rely on "killer" products to obtain breakthrough advantages Increase. Service and customer satisfaction have increasingly become an important battleground for various vendors, and to a large extent determine the brand loyalty and repeat purchase rate of users.
In December 2011, thousands of service partners of Dongfeng Cummins Engine Co., Ltd. in the country co-registered Puyang to attend the annual service conference to share Dongfeng Cummins' experience in customer service in recent years and offer advice and suggestions for services in the coming year. Enhancing customer satisfaction is a systematic project that requires the seamless cooperation of various business processes such as products, marketing, and services. As the first user interface of the project, Dongfeng Cummins has been given the brand core appeal of “Expert Services, Run the Worldâ€.
As the engine products that are sold nationwide, the most basic requirement for services is the layout and management of outlets to meet customer needs. The service network must not only have a reasonable degree of coverage, but also meet the needs of users in a timely manner. It also requires scientific and meticulous management, and cannot reduce service quality due to excessive use of services. In the past, due to the constraints of the joint venture mechanism, Dongfeng Cummins's service outlets were relatively inadequate. In recent years, Dongfeng Cummins has expanded its network layout with the expansion of product sales and use of geographical areas. By the end of 2011, Dongfeng Cummins has had more than 1,200 authorized service stations in 30 provinces and cities across the country. improve. At the same time, with the increase in the sales of construction machinery application market in Dongfeng Cummins in recent years, Dongfeng Cummins has also set up maintenance service stations near some engineering locations to accommodate the situation in which construction machinery workplaces are mostly in remote areas. Condition, equipped with maintenance equipment and tools to solve the user's worries.
The layout is reasonable and needs to be properly managed. Dongfeng Cummins has conducted a graded management of the service stations, regularly assessed customer satisfaction, and awarded service cards to customers with high customer satisfaction. For core service providers listed in key partners, Dongfeng Cummins has increased investment in capital and resources to help it improve its hardware and software capabilities, such as improving service station image and uniform engineer uniforms, in order to provide users with a better experience.
Service is the process of interaction between people and people. Service engineers with excellent professional qualities are the guarantee of customer satisfaction. At the same time, with the popularity of electronically controlled engines, service engineers not only need to master "pliers and wrenches", but also need to be familiar with "computers and networks." The Dongfeng Cummins Service System has made great efforts in the introduction and cultivation of talents. In October 2011, Dongfeng Cummins and Dongfeng Higher Technical School jointly recruited special training classes for car repairs to support the training classes in various aspects of human resources. Orienteering develops transportation technical talents; Dongfeng Cummins has also established a complete service engineer training system. In addition to the establishment of a training center in the company’s location in Liyang, Hubei Province, it also establishes a number of regional training centers in the country according to the scope of geographical radiation to help service stations around the country. Carry out service personnel's cultivation in the nearest place and use intensive training as a long-term mechanism to continuously improve the professional knowledge and service skills of service engineers. Secondly, Dongfeng Cummins organizes regular "service engineers" contests every year. Training, examinations, grading, and management work together to continuously improve the professional capabilities and service standards of service engineers.
If network layout and engineer training are basic services, then introducing advanced service technologies and creatively meeting user needs is the process of service excellence. For example, relying on the database system established by Cummins based on global market failure analysis and processing cases, authorized use of service providers greatly accelerates the diagnosis of difficult problems; at the same time, it accelerates the construction of network fault diagnosis systems and provides remote diagnosis for more users. Services, etc., to solve the urgent problems of difficult problems for customers in remote areas.
In fact, with the rejuvenation of truck drivers and the generalization of the use of the Internet, word-of-mouth communications from service have spread more rapidly and have had an incalculable impact on the brand. Therefore, keeping up with the services and products has become an important part of Dongfeng Cummins' 2012 plan. In the coming year, Dongfeng Cummins will continue to exert its efforts in both the service network layout management and the enhancement of the service capability system, laying a solid foundation for responding to the new market situation and allowing users to obtain more powerful service guarantees.
To know the germicidal efficacy of a binary liquid Chlorine Dioxide Disinfectant(stablilized chlorine dioxide liquid).Method Carrier quantitative germicidal test was used to study its efficacy in killing Escherichia coli with different chlorine dioxide concentration and different contact time.Results The D value of efficacy of the solution containing chlorine dioxide 100 mg/L in killing E.coli was 1.37 min,and the concentration coefficient was 0.6582.The solution containing chlorine dioxide 100 mg/L with a 6 min contact time killed 100% of E.coli on carriers.Conclusion The binary liquid chlorine dioxide disinfectant has good efficacy in killing E.Coli.
Liquid Clo2, Chlorine Dioxide Solutions, Stabilized Chlorine Dioxide Liquid
Nanjing Ligong Shuifu Environmental Protection Technology Co.,Ltd. , https://www.watermanclo2.com