Training the troops for a thousand days, using the "Fukang Cup" national IV service skills finals in Beijing

On June 26, 2015, the first Futian Cummins & Futian Oumac “Fukang Cup” State IV Service Skills Competition finals were held in Beijing in June 2015. This event is divided into two parts, theoretical knowledge competition and electrical system troubleshooting. Futian Cummins hopes to train its technical backbones and improve service skills for after-sales service dealers across the country through this competition. It aims to provide efficient and efficient service to Futian Ouma and Foton Cummins users.

2015 First "Fukang Cup" China IV Service Skills Competition Finals

As Ma Tian, ​​director of customer support department of Foton Cummins, said, the era of electronic control of China's Diesel Engine is only really coming after the implementation of the National IV emission standard. Due to the different implementation time of the country's four national regions, the country’s regional service dealers There is a difference in the level of understanding and understanding of the National Diesel Engine. In order to solve the problem of uneven regional service dealers' level of maintenance services for the State Fourth Engine , Futian Cummins has been providing technical guidance to them in the cycle of knowledge training, skills testing, and service competition in the past two years. The reason why the "Fukang Cup" National IV Service Skills Contest Final was held was to test the results of the previous guidance. The ultimate goal of Foton Cummins is to provide users with more reliable and more comfortable after-sales services through training and training. service.

Cummins Customer Support Director Ma Wei

In the session of the theoretical knowledge contest, Foton Cummins prepared test questions for 44 contestants from all over the country, including single choice, multiple choices, judgments, and short answers. The content of the questions was set mainly around the conventional maintenance knowledge of the National IV engine. Common fault analysis and other aspects. An athlete from Shenyang interviewed a reporter from China Truck Network: “This theoretical knowledge contest is very meaningful. Because the exam is very focused, this exam has given me an understanding of the theoretical knowledge I have learned. With a deeper impression, I have also been guided by my peers after the examination. I believe that my thinking will be more open and accurate in the actual troubleshooting. ”

As the saying goes, “Practice is the sole criterion for testing truth.” Can the theoretical knowledge in the morning be used in actual vehicle maintenance? We found the answer in the electrical system fault diagnosis practical game held in the afternoon.

"Fukang Cup" National IV Service Skills Competition Finals

The electrical system fault diagnosis actual operation competition set a total of four major faults: the engine computer does not supply power, the diesel oil-water separator circuit is broken, the engine intake pressure sensor is disconnected, and the exhaust brake cannot work properly. The failure of the engine computer to supply power was caused by the inspector unplugging the computer-powered fuse. It tested the contestants' familiarity with the use of the vehicle cutouts in the layout of the vehicle and the use of the circuit diagram of the vehicle. It also trained and tested the contestants. The electrical appliance malfunctions the correct maintenance idea of ​​the basic inspection first; the diesel oil-water separator and the engine intake pressure sensor are disconnected due to the inspector's disconnection of the circuit connection plug, and the two faults test the contestants as the candidates for the second exam. The proficiency of the ammeter and the ability to troubleshoot the wiring of the vehicle; the inability of the exhaust brake to function properly is due to the disconnection of the power switch of the clutch pedal. It tests the participants’ knowledge of the working conditions of the engine exhaust brake system. Understanding degree.

Mr. Peng Shishun, Director of Services, Futian Omega Marketing Co., Ltd. presented prizes to the winners of this service competition.

From the winner of the final champion Xia Guoan of Shaanxi EAST, the master said, “In fact, most of the vehicle circuit failures are caused by short circuits caused by abnormal wear of electrical circuits and circuit breakers that cause electrical components to supply power abnormally. The failure setting of the Futian Cummins Examiner not only meets the actual maintenance requirements but also tests our basic maintenance ideas and the understanding of the unique electronic control system for the State IV vehicle. The probability of these theories and practical operations in our actual maintenance is at 50 More than %, they are really great!"

People often say that the use of troops for a thousand days is a time when Futian Cummins's implementation of the after-sales service team is a matter of training troops for a long time. Perhaps as pointed out by Peng Shishun, service director of Futian Omar Marketing Co., Ltd.: “What I have achieved for you today. I'm glad to also hope that you will be able to share today's gains and your long-term accumulated practical knowledge with each other through today's platform and bring them to your service team. For the users of Foton Cummins and Foton Oumac Going to the best service experience is my highest expectations for you!

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